SHIPPING POLICY

At Rosabella, we want to make ordering simple and clear, from the moment you complete your purchase until your order arrives at your door.

PROCESSING TIME

All orders are processed within 1 to 2 business days.

You will receive a confirmation shortly after placing your order. Once your order has shipped, you will receive a second notification with your tracking information.

Orders placed on weekends or federal holidays will be processed the following business day.

SHIPPING TIME

Once your order has shipped, the estimated delivery time within the continental United States is approximately 4 to 6 business days.

Deliveries to Alaska, Hawaii, Puerto Rico, other U.S. territories, and APO, FPO, or DPO addresses may take a few additional business days.

Delivery times are estimates, and we cannot guarantee a specific delivery date.

All orders include FREE shipping with tracking, regardless of the package you choose.

Tracking allows you to follow your package from the moment it leaves our facility until it reaches your doorstep.

If any issue occurs during transit, we are here to help you resolve it.

PACKAGING

Your Rosabella order will be carefully packed to help protect the products during transit.

You will receive the number of bottles corresponding to the package you selected when placing your order.

We do not include printed prices on the outside of the package.

If you believe you may need to make a return, we recommend keeping the original packaging during the warranty period.

TRACKING YOUR ORDER

Once your order has shipped, you will receive your tracking number.

Tracking information may take 1 to 2 business days to begin updating, as the package's movement may not appear until the carrier has scanned it into their network.

If you have not received tracking information or the tracking link does not work, contact us and we will look into it for you.

SHIPPING DELAYS

On occasion, deliveries may take longer than expected due to carrier volume, severe weather conditions, holidays, or delays at sorting centers.

These circumstances are beyond our direct control, but that does not mean you have to resolve the issue on your own.

If your order appears to be delayed, contact us and we will follow up with the carrier accordingly.

MULTI-PRODUCT ORDERS

If your order contains several products or bottles, in certain circumstances they may be shipped separately to avoid unnecessarily delaying the entire order.

When applicable, you will receive tracking information for each shipment.

REVIEW YOUR ORDER

Review the number of bottles and the package selected in your order confirmation as soon as you receive it.

If you notice any error, contact us immediately with your order number.

If your order has not yet been shipped, we will do our best to correct it before it leaves our facility.

Thirty seconds reviewing your order now can prevent a return later.

INCORRECT SHIPPING ADDRESSES

Review your shipping address carefully before completing your purchase.

After placing an order, there is only a brief period during which we can modify the address before it is shipped.

If you notice an error, contact us immediately with your order number and the correct address.

We cannot guarantee that an address can be modified once the order has entered the shipping process.

RETURNS AND WARRANTY

Rosabella orders are covered by our 90-day satisfaction guarantee, in accordance with the terms set forth in our Refund and Returns Policy.

If your order arrives damaged, a product is missing, or you receive something different from what you ordered, contact us with your order number and, when applicable, a photograph of the issue.

We will work with you to resolve it via a replacement or refund, as appropriate.

You do not need to write an extensive explanation or convince us of anything.

You can consult all requirements and instructions on our Refunds and Returns page.

LOST, STOLEN, OR DAMAGED ORDERS

If your package arrives damaged, appears to have been lost in transit, or tracking indicates it was delivered but you cannot locate it, contact us.

We will investigate the issue with the carrier and work with you to find a solution.

For packages marked as delivered, we recommend first:

• Checking with anyone else living in your home.
• Checking around your entrance, porch, garage, or other safe places.
• Asking your closest neighbors.

Sometimes, carriers leave packages in a safe place without clearly indicating where they were placed.

If you still cannot find it, let us know and we will help you with the next steps.

OUR SHIPPING COMMITMENT

In accordance with the Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule, we will ship orders within the timeframe we advertise.

If we cannot meet that deadline, we will notify you and offer you the option to accept a new shipping date or receive a full refund.

We will never keep your order delayed silently beyond the promised timeframe.

QUESTIONS?

If you have any questions about your order, shipping, or delivery, contact us and our customer support team will do their best to respond within one business day.